If you are not pleased with your finished pictures you may return them for a full refund within 30 days of when you received your package. Initial Lifetouch complaints should be directed to their team directly. Step 1. Online chat is only telling me they keep the pictures for 15 months on file. Step 3. I hope this helps you understand why you were presented with such a low quality photo online. You can easily lower the megapixels of an image to view online. The cameras they use to take photos of your child are of the latest dslr technology. I was hoping to do the same thing through Lifetouch but am unsure of how the quality will truly be. Eighty-plus years strong and we still love it. Digital copies of group photos may not be used for any purpose, including web display, yearbooks, plaques, or any display without a written license agreement from Lifetouch. Olan Mills was bought out by Lifetouch in in 2011, which now uses Olan Mills as one of its brand names. Step 4. But that was one of Olan Mills' promises, that they'd keep proofs on file that you could order at any time, even years down the road. Does the CEO of Lifetouch frame all the returned photos and keep them in his office, pretending to have millions of grandkids? Our Senior Portrait Sessions include different options for posing, outfits, backgrounds, and lighting. Honestly, it’s the kids who keep us inspired. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lifetouch Customer Service. Click on the download link in the email. Lifetouch takes pictures at a very high resolution. Steps for saving your Lifetouch digital images to your Mac. Your Step-by-Step Senior Portrait Experience. With Lifetouch, your satisfaction is guaranteed. Once we have validated your request, we will remove the affected photo(s) from our image repository. The more looks and outfits you bring, the more images you’ll be able to choose from when you place your portrait order. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Pay for Portraits with Cash or Cheque. Before we can fulfill your request, we may require certain information from you. Choose your session. If you do not want us to retain your photos for you to claim on your Shutterfly account, you may contact us at (800) 736-4753 to opt out. Step 2. We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. Then send … You can find contact details for Lifetouch above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … They do, or did. If you have questions or concerns call customer service at 800-244-4373. As the leading school photography and yearbook company, Lifetouch got to where it is today by making Picture Day and yearbook distribution extra special for kids, and drama-free for your school, all while giving families something to smile about. Complete your paper order form or flyer and place your cash or cheque in the payment envelope. Enter a file name and save to your computer. View the image in your web browser. Save the file by choosing File -> Save Page As. Perhaps a better option is to just change my gallery wall to have my kids’ school pics in 8×10 frames instead of the 10×13 frames but that seems too easy and I’d much rather stress out about the other option. What I'm not understanding, is how does a company not keep records for a few years, or at least have files … Are they packed away in some Indiana Jones-style warehouse, waiting for me to decide 20 years from now that I should've … Lifetouch does not sell digital copies of group photographs from its website due to the risk of illegal copying of the image for distribution.
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